pisoph Terms & Conditions

1 Acceptance of Terms

By accessing the pisoph platform, registering a player account, making a deposit, placing a bet, or using any feature or service offered by pisoph, you acknowledge that you have read these Terms in full and agree to be bound by them. Your continued use of the platform constitutes ongoing acceptance of the Terms as they may be amended from time to time.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms. In the event of any conflict between these Terms and any game-specific rules, promotional terms, or other supplementary policies, these Terms shall prevail unless explicitly stated otherwise in writing by pisoph.

pisoph reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address on file or via an in-platform notification. Continued use of the pisoph platform following the effective date of any updated Terms constitutes your acceptance of those changes.

2 Eligibility & Age Restriction

To be eligible to register and maintain an account on pisoph, you must:

• Be at least twenty-one (21) years of age at the time of registration;
• Be a legal resident of the Philippines or otherwise legally permitted to access online gaming services under the laws applicable to you;
• Not be a resident of any jurisdiction where online gambling is prohibited by applicable law;
• Not be an employee, contractor, director, officer, or agent of pisoph, or an immediate family member of such a person;
• Not be self-excluded from any PAGCOR-regulated gaming platform or subject to any court order or regulatory restriction prohibiting your participation in gambling activities;
• Have the legal capacity to enter into a binding contract under Philippine law.

pisoph reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within the timeframe specified by pisoph may result in account suspension or closure. All identity verification is conducted in compliance with PAGCOR's Know Your Customer (KYC) requirements.

3 Account Registration

Each person is permitted to hold only one (1) registered account on pisoph. Opening multiple accounts ("multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. pisoph employs technical and manual detection methods to identify multi-account registrations, including but not limited to device fingerprinting, IP address analysis, and document cross-referencing.

When registering a pisoph account, you agree to:

• Provide accurate, current, and complete information as requested in the registration form;
• Maintain the accuracy of your registration information and promptly update it should any details change;
• Keep your username and password confidential and not share your login credentials with any third party;
• Notify pisoph immediately upon becoming aware of any unauthorized access to your account;
• Accept responsibility for all activities that occur under your account, whether authorized by you or not, except in cases of demonstrable unauthorized access that you have promptly reported.

pisoph will verify your identity prior to processing any withdrawal from your account. KYC documentation typically includes a government-issued photo ID (Philippine passport, driver's license, or UMID card) and proof of address. pisoph may also request a selfie with the submitted ID or additional documentation in cases where identity verification is inconclusive.

Accounts that remain inactive for a continuous period of twelve (12) months or more may be classified as dormant. pisoph reserves the right to apply an inactivity maintenance fee to dormant accounts, subject to applicable Philippine regulations. Dormant accounts will be notified via email before any fee is applied.

4 Deposits & Withdrawals

pisoph supports deposits and withdrawals through the following payment methods available to Filipino players: GCash, PayMaya, Bank Transfer (BPI, BDO, Metrobank), and other payment methods as may be made available from time to time. All transactions are processed in Philippine Peso (PHP / ₱).

Deposits: Minimum deposit amounts vary by payment method and are displayed on the deposit page within your pisoph account. Deposits made via GCash and PayMaya are typically credited to your account within minutes of successful payment confirmation. Bank transfer deposits may take one (1) to three (3) banking days to reflect depending on the sending bank. pisoph does not charge processing fees on deposits, though your payment provider may apply its own transaction charges.

Withdrawals: The minimum withdrawal amount is ₱500.00. Withdrawal requests are subject to identity verification completion. pisoph targets processing of withdrawal requests within twenty-four (24) to forty-eight (48) hours of submission during regular business hours, subject to verification requirements. GCash and PayMaya transfers are typically completed within thirty (30) minutes of pisoph processing approval. Bank transfers may take one (1) to three (3) banking days.

pisoph reserves the right to withhold or delay any withdrawal pending satisfactory completion of identity verification, bonus wagering requirement fulfillment, or investigation of suspected fraudulent activity. Withdrawals will not be processed to third-party accounts. You may only withdraw funds to payment accounts registered in your own name.

5 Bonuses & Promotions

pisoph offers various bonuses and promotional offers to registered players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty rewards. All bonuses and promotions are subject to the specific terms stated at the time of offer, including wagering requirements, time limits, eligible games, and minimum odds where applicable.

General bonus terms applicable to all pisoph promotions unless otherwise stated:

• Bonuses are intended for personal use by the registered account holder only;
• Only one bonus may be active at a time unless explicitly stated otherwise in a specific promotion;
• Bonuses must be wagered the stated number of times before any associated winnings become eligible for withdrawal;
• Free spin winnings are credited as bonus funds and are subject to the applicable wagering requirement;
• pisoph reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice to participants;
• pisoph may require verification of identity and payment method before crediting any bonus;
• Bonuses obtained through fraudulent means, including exploitation of system errors or collusion, will be voided and associated accounts may be suspended.

Wagering requirements must be met using real money funds before bonus funds are used, unless the specific promotion states otherwise. Games may contribute different percentages toward wagering requirements — typically slots contribute 100%, while table games and live casino may contribute a lower percentage. Refer to the specific promotion page for contribution rates.

6 Game Rules & Fair Play

All games available on the pisoph platform are supplied by licensed third-party game providers whose products have been independently certified for fairness by recognized testing laboratories. The Random Number Generators (RNGs) used in pisoph's games are regularly audited to ensure statistical fairness and unpredictability.

Each game on pisoph is governed by its own specific game rules, which are accessible within the game interface. Players are responsible for understanding the rules of any game before wagering real money. In the event of any discrepancy between the on-screen display and the outcome recorded on pisoph's or the game provider's server, the server record shall be deemed conclusive.

pisoph does not guarantee that any game will be available continuously or free from technical issues. In the event of a game malfunction or server error that affects the integrity of a bet or outcome, pisoph reserves the right to void affected bets and return stakes to the players' accounts. Winnings arising from a demonstrable malfunction or system error will not be paid.

7 Prohibited Conduct

The following conduct is strictly prohibited on the pisoph platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Registering more than one (1) account or registering an account on behalf of another person;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Using the platform if you are under twenty-one (21) years of age;
• Colluding with other players to defraud pisoph or gain an unfair advantage;
• Using automated tools, bots, scripts, or software to interact with the platform in a manner not intended for human play;
• Exploiting software bugs, errors, or vulnerabilities in any game or the platform — any such discoveries must be reported to pisoph support immediately;
• Engaging in any form of money laundering, fraud, or other criminal activity using the pisoph platform;
• Charging back a deposit made to your pisoph account after wagering those funds;
• Abusing the bonus system, including opening multiple accounts to claim bonuses multiple times;
• Engaging in match-fixing, betting on sports events you have material non-public information about, or any other corrupt gaming activity.

8 Responsible Gaming

pisoph is committed to promoting responsible gaming practices among all registered players. Gaming should be an enjoyable form of entertainment — not a source of financial stress or personal harm. pisoph provides the following responsible gaming tools directly within your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending;
• Session Time Reminders: Configure notifications to alert you when you've been playing for a specified duration;
• Cool-Off Periods: Temporarily suspend your account for a period of your choosing (24 hours, 7 days, 30 days);
• Self-Exclusion: Permanently or indefinitely exclude yourself from the pisoph platform. Self-exclusions are irreversible for the duration of the exclusion period and cannot be lifted early.

pisoph enforces a strict 21+ age restriction and conducts enhanced monitoring for accounts showing patterns indicative of problem gambling. If pisoph's responsible gaming team identifies concerning behavior, we may proactively reach out to the player and, where appropriate, apply protective restrictions to the account.

For Filipino players seeking help with problem gambling, we encourage you to seek support from qualified counseling services and PAGCOR's responsible gaming initiatives. Gaming responsibly is a shared responsibility — pisoph provides the tools, but players must also take active steps to manage their play. For more information, visit our Responsible Gaming page.

9 Intellectual Property

All content on the pisoph platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of pisoph or its content suppliers and is protected under applicable Philippine intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

The pisoph trademark, logo, and brand identity are the exclusive property of pisoph. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the pisoph platform for personal, non-commercial gaming purposes strictly in accordance with these Terms. This license does not include any right to:

• Reproduce, distribute, or publicly display any pisoph content;
• Modify, create derivative works from, or reverse-engineer any platform software;
• Use any pisoph trademark, logo, or brand asset without prior written authorization;
• Scrape, copy, or harvest any data or content from the pisoph platform by any means.

10 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, pisoph, its directors, employees, agents, licensors, and game providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings due to game malfunctions, network interruptions, or unauthorized account access.

pisoph's total liability to any player for any claim arising out of or relating to these Terms or the platform shall not exceed the total net deposits made by that player to pisoph in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit pisoph's liability for death or personal injury caused by its gross negligence, or for fraud or fraudulent misrepresentation. All statutory rights you have as a consumer under Philippine law remain unaffected by these Terms.

11 Suspension & Termination

pisoph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to cases where:

• A player has breached any provision of these Terms;
• pisoph is required to do so by applicable law, regulation, or PAGCOR directive;
• pisoph suspects fraudulent activity, money laundering, or unauthorized account access;
• A player has provided false information during registration or KYC;
• A player's account has been identified as a duplicate of another account;
• A self-exclusion request has been submitted by the account holder or a designated representative.

Upon termination of an account for breach, any pending withdrawals and remaining balance may be withheld pending investigation. Where termination is initiated by pisoph without breach by the player, any verified balance in the account will be returned to the player via the last used payment method after applicable checks.

Players may voluntarily close their account at any time by contacting pisoph customer support. Voluntary closure requests are subject to a final KYC check, and any remaining balance will be returned after completion of outstanding wagering requirements on active bonuses.

12 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. pisoph operates under authorization from the Philippine Amusement and Gaming Corporation (PAGCOR), and all gaming-related disputes are subject to PAGCOR's regulatory oversight.

In the event of a dispute between you and pisoph, we strongly encourage you to first contact our customer support team directly to seek a resolution. pisoph is committed to resolving player disputes fairly and promptly. If a dispute cannot be resolved through direct communication with pisoph's support team, the matter may be escalated to PAGCOR for regulatory review in accordance with PAGCOR's complaints handling procedures.

For any legal disputes not resolved through the above process, both parties agree to submit to the exclusive jurisdiction of the appropriate courts of the Philippines located in Metro Manila.

13 Amendments to These Terms

pisoph reserves the right to amend, revise, or replace these Terms at any time. When material changes are made, pisoph will notify registered players via email or in-platform notification at least seven (7) days before the updated Terms take effect, unless a shorter notice period is required by law or regulatory directive.

Changes to these Terms will be effective upon the date stated in the notification. If you do not agree to the revised Terms, you must stop using the pisoph platform and request account closure before the effective date of the changes. Continuing to use the platform after the effective date constitutes your acceptance of the updated Terms.

The most current version of these Terms will always be available on the Terms & Conditions page at pisoph.cam/terms-conditions. The date of the most recent revision is displayed at the top of this document.

14 Contact Us

If you have any questions about these Terms & Conditions, need clarification on any provision, or wish to make a formal complaint, please contact pisoph through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the in-platform live chat feature after logging into your pisoph account
• Response Time: pisoph aims to respond to all written inquiries within twenty-four (24) hours on business days

pisoph's customer support team includes Filipino-speaking agents who are available around the clock to assist players based in Manila, Cebu, Davao, Quezon City, and across the Philippines. Please have your registered username and account details ready when contacting support to expedite the verification process.